Arkadia Music Group, LLC (AMG) Policies
(policies are subject to changes)
Lesson Billing Information
Monthly auto payments are required for all music lessons. Fees are due by the first of each month. When initially signing up for lessons, payment is due at minimum a week before your schedule lesson in order to save your spot and the following months will be billed the 1st of every month once you are officially signed up. There is an average of four lessons per month. Monthly lesson rates include 4 lessons per month. Clients/students beginning lessons after the first of the month will have payments pro-rated or make up credits issued if applicable.
Months with more than 4 or 8 Lessons:
Arkadia Music Group, LLC (AMG) students are billed on average 4 or 8 lessons per month. Music Lessons include 4 lessons per month and Artist Development lessons include 8 lessons per month. When there is a month that includes more than 4 or 8 lessons, AMG students will only be scheduled for the lessons included per month. If your lesson falls on the months that include more lessons, your additional lesson(s) will be cancelled in the portal. You may use this cancelled lesson as a make up slot (if you have any pending make ups). Scheduling make up for this cancelled lesson must be scheduled within 24 hour notice using the portal. You may also choose to use this cancelled lesson as extra time to practice at home.
Lesson Cancellation/Lesson Transfer
Arkadia Music Group, LLC (AMG) bills a recurring monthly charge to your account for music lessons (piano & production). If you wish to cancel services, you must submit a 30 Day Cancellation Notice which can be downloaded from your client/student portal and emailed to firstname.lastname@example.org. You will submit your 30 day notice form before your next billing cycle (the1st of every month) and you will be charged through the end of that 30 day billing cycle. In example, if it's in the middle of June and you wish to submit your 30 day cancellation notice, you will submit your form by July 1st. AMG will bill your last month in July and your lessons and billing will be effectively cancelled as of August 1st, making July your last month of lessons. If you choose to transfer your lesson type to a different lesson type (i.e. from piano to vocal), you may do so, however you will finish out the current month within the already registered lesson type and you will be billed another registration fee for the new lesson type.
Arkadia Music Group, LLC (AMG) lesson make up policy requires 24 Hour cancellation notice through the portal to earn a make up credit. If 24 hour notice is not given, you will forfeit your make up credit for the missed lesson. If your cancellation is not made on the portal, you will forfeit your make up credit for the missed lesson. PLEASE NOTE: In person cancellations to instructors, phone or by email are absolutely not allowed. You must cancel on the student portal. This helps AMG to be organized and gives the student written proof of cancellation and tracking of credits in the portal. AMG offers a once a month Saturday makeup class and slots that are availble during the week for all students with the exception of homeschool & students with lessons before 2pm. Check your student portal every1st of the month for registration of open make up slots. For Homeschool students and students with lessons before 2pm, contact AMG studio associate by emailing to schedule your make up. Registration for make up slots is only possible if you've already been issued a make up credit from a prior cancellation. Each student or parent should not register for more than one hour of make up time each day. Make up lesson slots are on a "first person" to register basis. If you miss your make up lesson that was scheduled, you will forfeit your make up lesson. AMG will excuse cancellations on an emergency basis only, for certain situations such as health emergency or loss in the family. Upon 24 hour cancellation of your lesson slot, AMG will issue a make up credit through the client/student portal. Make up credits must be used within 60 days of the cancelled lesson or the credit will expire. PLEASE NOTE: Saturday make up slots do not apply to Vocal Technique, Homeschool and students taking lessons before 2pm on weekdays. If you are a Vocal Technique or Homeschool student, please cancel your lesson in the portal within 24 hours and be sure to contact an AMG studio associate in order to schedule your make up lesson.
Homeschool Lesson Pricing
Homeschool pricing applies only to families that are not registered in any public, charter, or private school district. If you or your child is a student that is taking virtual learning through your school district, you do not qualify for homeschool pricing. Homeschool pricing is only valid to families that are not part of any school district.
Arkadia Music Group, LLC (AMG) instructors & contractors may participate in conferences and special events from time to time. When this occurs and conflicts with a students lesson slot, AMG will issue a make up credit. Also, if an instructor/contractor needs to cancel and we do not have a substitute to cover your lesson, you will be given a make up credit. When an AMG special event occurs or an AMG instructor/contractor cancels, we will do our best effort to give notice and will also give opportunity for the parent or student to register for a make up slot.
Lesson Registration Fees
AMG charges a $30 registration fee per student biannually (twice a year). Families (up to 4) registration fee is $50 and $15 per child after. Registration fees are non refundable. The first biannual registration fee will be charged on January 15, 2020 and the second on September 15, 2020 and each year thereafter. These fees cover the costs of supplies, recitals and advancement in books.
Arkadia Music Group, LLC (AMG) does not give refunds for lessons. You are given an option to make up a missed lesson based on the policies written above. You are also allowed to cancel lessons at any given time based on the policies written above.
Recitals are held biannually (twice a year). Participation is not required, although highly recommended. If the student decides to opt out of the recitals, you or your child may still be required to learn the assigned songs/pieces/tracks for the year. Recitals give our students a goal to reach and an opportunity to showcase. Recitals will usually take place in the Summer and Winter months with dates announced annually.
Arkadia Music Group, LLC (AMG) may organize field trips throughout the year. When doing so, you will be asked to register, pay the field trip fee, fill out any necessary release of liability forms and you will need to provide your own transportation. These field trips are an extended way for students to further their education in music. Participation is not required, although highly recommended.
Studio Time Booking
A 50% deposit is required to book each session. Your deposit will be applied toward your first session. Deposits must be received within 48 hours of your session, or your booking may be cancelled and scheduled with another client. Deposits are non refundable. Cancellations not made within 24 hours will incur a $50 fee upon resuming your session/services.
Studio Time Rates & Billing
Standard recording rate is $40.00 per hour (2hour minimum). Studio may be booked in 8 hour blocks. Billing starts at your scheduled session time. Billing also includes time when the engineer is working on your project for such things as edits, mastering, rough mixes, uploading, etc. From the point you begin your scheduled session to the point you leave out the door your session is billed.
Payment is required upon the completion of each session. AMG accepts Visa, MasterCard, Discover and AMEX.
Account must be paid in full prior to receiving your masters. You must provide your own hard drive.
Mixes are not part of studio time. AMG can provide mixes at a reasonable rate. You may inquire for more information.
If the studio should suffer any failure due to forces of nature or acts of GOD or otherwise, we agree to re-schedule studio sessions at an agreeable time for all parties. If the recording systems fail during a studio session and loss of data or time is a result, you will receive equivalent time at no charge to make up for such loss to your session.
Independent Producers, Musicians, Engineers
If you need a producer, AMG can provide one at an additional cost. This goes for musicians, and mixing and mastering. You may inquire for more information.
Payment or voucher must be made/presented prior to event date, or your seat will not be reserved. Once signed up, AMG studio will send confirmation of your reserved seat. Event refunds will not be given. If needing to cancel, AMG will issue a credit to use toward another event of the same type.
Alcohol/Beverage Policy for BYOB events:
BYOB is 21 and up only. Must be 21 to consume alcohol. Wine is the only alcoholic beverage allowed. All other alcoholic beverages are prohibited. If you do not consume alcohol, you are welcomed to bring any other non-alcoholic beverage.
If you leave any gear or personal belongings behind in the studio or music room we will take reasonable effort to store safely, however we will not be held responsible in the event your equipment or belongings are damaged or stolen. By agreeing to this policy you agree that Arkadia Music Group, LLC or any of it’s owners/Jonathan Robinson aka “Jon-John” Robinson are not responsible for loss or damage to any gear or personal belongings left behind.
No Smoking & Drugs
Smoking and drugs are strictly prohibited on the premises. We have the right to deny access to our studio and our equipment, to anyone we feel is under the influence.
Firearms are strictly prohibited on the premises. We have the right to deny working with anyone we feel is carrying firearms and is a potential threat to any of our associates.
Release of Liability
I give permission for Arkadia Music Group, LLC (AMG) to use my image/likeness when on the premises and attending special events or Arkadia Music Group, LLC (AMG) actives and field trips for promotional purposes.
Right to Refuse
We reserve the right to refuse to work with anyone for any reason. We do not usually record Rap, and we do not record Punk or Death metal.
Changes to Policies
You can review the most current version of these Policies at any time on our website. We reserve the right, at our sole discretion, to update, change or replace any part of these Policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Policies constitutes acceptance of those changes.
Limitation of Liability
Arkadia Music Group, LLC does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training including course materials.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARKADIA MUSIC GROUP, LLC SHALL NOT BE LIABLE FOR ANY LOSS OF USE,LOST OR INACCURATE DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, OR (INCLUDING NEGLIGENCE) STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARKADIA MUSIC GROUP, LLC AGGREGATE LIABILITY TO THE OTHER SHALL EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO ARKADIA MUSIC GROUP, LLC FOR THE TRAINING GIVING RAISE TO A CLAIM.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Texas laws.
Neither party shall be liable to the other for any delay or failure to perform any obligation under these Terms & Conditions (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency (each a “Force Majeure Event”).
Entire Agreement and severability.
This Agreement is the entire agreement between you and Arkadia Music Group, LLC relating to the training and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the training or any other subject matter covered by these Terms & Conditions. If any provision of these Terms & Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.